Skills Required For Hotel Management

Skills Required For Hotel Management

Hotel Management

HOTEL MANAGEMENT involves Planning, Administration and Management of  Human

Resources, Financial Resources, and Strategies, Planning, Monitoring and Control of Operations in various Departments of Hospitality related industry sectors  –  like Hotels and Restaurants,

Guest Houses, Specialized Food Parlors and  Outlets, Bakery and Confectionery firms, MNC Cafeterias, Airline Catering, Cruise Ship Catering, etc.

As Hospitality sector is based on the “Customer” as the “Focal Point” of cardinal importance, a wide gamut of professional skills are required in order to generate a powerful impact in the mind of the Clients / Guests in a Hotel.  

As a paradigm, it can be Guest Management, Communications, Business etiquette in Hotels,

Food and Beverage Services, Kitchen Management , Accommodation Operations, Hotel Accounting,  Financial management., Strategic Planning, Technical Operations, ,etc . 

Types Of Skills Required 

 These Skillscan be grouped as Primary and Secondary Skill-sets.

The PRIMARY essential and cardinal skills required are :

  1. Communication – both Verbal and Non-verbal
  2. Coordination – Inter-departmental and Intra-departmental
  3. Teamwork
  4. Inventory and Stocks Management
  5. Client Data and Records Management
  6. Problem solving abilities
  7. Emotional Intelligence
  8. Patience and Fortitude
  9. Positive Attitude – with other Hotel staff as well as Guests
  10. Service Quality & Professionalism in Guest Interactions 

The SECONDARY and important skills required are :

  1. Stress Management
  2. Time Management
  3. Financial Management – Accounting & Budgeting & MIS 4. Resource Utilization – Planning , Control & Optimization

5. Empathy – Look from the Customer’s viewpoint !

The aforesaid skills are especially of high importance in the following 5 crucial Departments of a Hotel :

  1. FRONT OFFICE Operations
  2. FOOD & BEVERAGE Services Operations
  3. HOUSEKEEPING Operations
  4. GENERAL ADMIN Operations  – especially pertaining to Staff Liaison, Internal & External  Communications, Media & Public Relations , Travel services,  Security,

Stocks, Guest Relations and Grievance Resolution Operations

HOTEL MANAGEMENT  also includes the subtle nuances of  maintaining a “STANDARD OF

EXCELLENCE”  –  for both “CUSTOMER SATISFACTION” and  to conform with the Hotel Star Ratings, etc   –   in  juxtaposition with Managing Time and various Departmental processes efficiently to achieve “CLIENT DELIGHT” ! 

Hence, having aCUSTOMER-ORIENTED  MINDSET”  is of quintessential importance in Hotel Management operations.

5 unique Advantages Of Sai Institutions Hotel Management Skills Training Course 

SAI INSTITUTIONS has a dedicated Hotel Management  Faculty, with expert Trainers, This ensures that all Hotel Management  students grasp the Basic fundamentals and move to higher concepts , thus equipping them with a comprehensive in-depth knowledge in the various Skills required for Hotel Management  .

The 5 KEY ASPECTS which makes SAI INSTITUTIONS the Leader for HOTEL MANAGEMENT  Educational studies  are :

  1. Educational Campus is in the Heart of Chennai (at Little Mount, Saidapet near T Nagar )
  2. Very good Scholarship Schemes for SC / ST Candidates
  3. 100 % Bank Loans are available 
  4. Accredited Degree  from Alagappa University and International Diploma from Lincoln  University, Malaysia, with International Internships
  5. World Class Education at Affordable price, by Highly qualified & Experienced faculties


Come and Join the Best CRUISE LINE Course related EDUCATIONAL College
in South India, with personal attention, Training and Mentoring to students by
a highly acclaimed Professional Chef , & be a CAPTAIN of your Destiny !!

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